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Guide

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Guide

Thursday, November 20, 2025 Lex Reception

Guide to exceptional first impressions

This guide teaches law firms how to create exceptional first impressions by improving how receptionists answer, handle, and route calls. It covers mystery shopping, call scripts, empathy, note-taking, and best practices to ensure every caller feels supported.

Research / Report

Thursday, October 30, 2025 Lex Reception

The People Advantage: Client Attitudes to AI in Legal Services

The People Advantage report reveals why clients still value people-first service, how public trust in AI is shifting, and what law firms can do to futureproof their practice.

Guide

Thursday, February 22, 2024 Lex Reception

How to Improve Your Intake Process and Sign More Clients to Your Law Firm

When a lead reaches out to your legal firm, they expect a quick response. But following up with leads quickly doesn't have to require significant investment. Follow these three simple steps to improve your legal intake process and win more clients for your firm.

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